Shipping Policy

At Pastel, all orders are custom made, hence, we require 3-4 working weeks to deliver your order. We take great care in shipping your products to you, hence we partner only with reputed courier companies to deliver your orders. Once the order is dispatched, we will notify you with the tracking details and you can track the movement of the shipment using the same.

Delivery Timeline

Kindly note that we are only liable for the Date of Dispatch. While an estimated Date of Delivery will be provided to you once the order is dispatched, we are not liable for any delay due to Logistic reasons.

Please note that weekends, as well as other declared holidays, are not considered working days, hence, the date of dispatch or delivery may slightly vary depending on the actual day of the week.

Shipping Charges

We offer free deliveries within India. International deliveries are chargeable at INR3000 per shipment.

International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation. They are entirely your responsibility.

Please be sure to provide the correct address for delivery. In the case that the courier is returned to us due to incorrect address, the penalty charges (if any) levied by the courier company along with the charges for the second shipment will have to be borne by the customer.